The purpose of this letter is to commend Ms. Sandy Nicholson Oast, Claims Coordinator, The Phoenix Company, Winston Salem, NC 27114. Sandy displayed excellent customer service and attention to detail to my wife and I while processing our insurance claim with Safeco Insurance company.
In an era where exceptional one-to-one customer service excellence has virtually disappeared, the work that she did should be held as an example for others to try to emulate. Her professional attitude and demeanor was certainly refreshing during this stressful time. I am sure she is a great asset to your organization and this is one of the main reasons we have remain a loyal customer of The Phoenix Company for over thirty years.
In closing we believe Sandy deserves to be congratulated and rewarded for providing excellent customer service and support well beyond the expectation.
Terry & Terrese Price