Claims

Claims

THE PHOENIX COMPANY…We are an insurance agency in North Carolina.

If you are calling outside the State of NC and you are looking for The Phoenix Insurance Company, they are a part of Travelers, please call 1-800-238-6225

Please report claims that involves one of our clients to our in-house claims coordinator as soon as you are aware of a possible claim.

Should you have a MINOR claim after close of business - please call our office the next morning. However, if you have a claim after business hours that requires EMERGENCY handling – rest assured that you can reach us. We have a 24 hour emergency claims phone number.

AFTER HOURS Emergency Claim Phone#: 336-745-6191 or call the insurance company directly using their Emergency Phone Numbers.


Worker's Compensation

If you have a worker’s compensation claim, please click the appropriate link to print and complete a Form 18 (Employees) or Form 19 (Employers). Once you have completed the form, please FAX or EMAIL to Sandy Oast at The Phoenix Company.  Fax is 336-765-7141.  E-mail is sandyn@thephoenixcompany.com.


We Want You To Know What To Expect In The Claims Settlement Process

The Claims Process. Once you report the loss, it is sent to your insurance company for handling or we may connect you directly to the company. The company is responsible for making the determination of whether your policy will apply to this claim and the amount that may be paid.

The Time Frame. Most claims are settled quickly; however, there may be additional information the insurance company must request from you in order to process your claim. If the company has not contacted you within the next 48 hours, please call our office.

Your Part. Please respond promptly to any communication you receive from the insurance company or our office. This will help speed the claim process. Keep copies of any documents that may be important to settling your claim, such as police reports, receipts, or notes of conversations.

Our Part. One of the most important reasons to do business with The Phoenix Company is the assistance we provide when you’ve had a loss. Please feel free to call us at any point in the claim process. We’re here to help!

Company Emergency Phone Numbers

  • Accident Fund: 1-866-296-5851
  • Auto Owners/Owners: 1-888-252-4626
  • Berkley: 1-800-634-1657
  • Cincinnati: 1-877-242-2544
  • Foremost: 1-800-527-3907
  • Kemper (Unitrin): 1-888-252-2799
  • Liberty Mutual: 1-800-846-3965
  • Maryland Casualty/Zurich: 1-888-243-8789
  • Montgomery: 1-800-561-0178
  • National General:  1-800-468-3466
  • National Grange (Main Street America Group):  1-877-425-2467
  • NC Joint Underwriters: 1-800-662-7048
  • Penn National: 1-800-766-2245
  • Penn National Worker's Compensation: 1-800-374-4990
  • Progressive: 1-800-776-4737
  • Safeco: 1-800-332-3226
  • Stonewood: 1-800-780-7454
  • Summit: 1-800-762-7811
  • Travelers (The Phoenix Insurance Company)/St. Paul: 1-800-238-6225
  • Utica: 1-800-216-1420
  • Utica Worker's Compensation: 1-800-284-3806
  • Utica Page After-Hours Adjuster: 1-800-477-1914

 

Disclaimer:  Please note that this website does not serve as official insurance information. Please refer to your policy for policy terms, coverage, and/or conditions. Any material presented on our website is for informational purposes only and should not be considered legal advice. Please be advised that we cannot bind, terminate, or confirm coverage through our website or via voice mail, e-mail, or fax, you must speak with a licensed agent.