The purpose of this letter is to commend Ms. Sandy Nicholson Oast, Claims Coordinator, The Phoenix Company, Winston Salem, NC 27114. Sandy displayed excellent customer service and attention to detail to my wife and I while processing our insurance claim with Safeco Insurance company.
In an era where exceptional one-to-one customer service excellence has virtually disappeared, the work that she did should be held as an example for others to try to emulate. Her professional attitude and demeanor was certainly refreshing during this stressful time. I am sure she is a great asset to your organization and this is one of the main reasons we have remain a loyal customer of The Phoenix Company for over thirty years.
In closing we believe Sandy deserves to be congratulated and rewarded for providing excellent customer service and support well beyond the expectation.
Terry & Terrese Price
Our broker Neil Gargis at the Phoenix Company has been an invaluable and trusted resource and pillar of support. Over the years he has made sure we are aware of industry standards, advised as to how to get the most out of insurance, and he has intimate knowledge as to insurance requirements of lenders. He has provided guidance with regards to all the do's and don'ts, what insurers are looking for when underwriting, and who has the best insurance products for our needs. He goes the distance to get the best rates and coverages, and is always honest and up front. He follows local market trends, and is familiar with all the players in various related industries in the area. I also like that when I come down to North Carolina to visit the properties and touch base with service providers, I am always welcomed by the staff and recognized by name when I come to the office.
- Your Canadian friend, Diane.
Diane Holleman, Upside Holdings, LLLP
Every agent I've had the pleasure of working with at The Phoenix Company has ALWAYS been professional, polite and courteous, and an absolute delight to work with. They are thorough, concerned, and make me feel as though I'm the most important person they're working with. I truly enjoy having The Phoenix Company as a representative for my insurance.
I have been with the Phoenix Company for 30+ years. All my experiences have been very positive and all issues and clams are resolved in a professional and timely manner. The staff are always nice and very knowledgeable.
Joe Donald Booze
As the designated insurance liaison for a regional non-profit organization, it has been and continues to be a pleasure to work with the staff of the Phoenix Company. With so many facilities to account for, having the ability to cover all of them in one policy and with one company makes my job so much easier.
Carolina Region of Narcotics Anonymous
Our very own Sandy Oast, Claims Coordinator here at The Phoenix Company recieved a letter today from a satisfied client after we assisted her with her claim. Just some quotes that came out of the full page letter are, " you learned of my needs and went right to work", "you treated me like I was your only client", and "this is why I have been a client for 40 years". Truly a great letter and a testomonial of what we do. We are there in your time of need to help restore your life after you suffer a loss. Maxine Loggins is a great client and has been with our agency for 40 years. Thank you Maxine for those kind words.
For the past five years, our non-profit agency has used The Phoenix Company to handle our insurance needs. Without reservation, we have been pleased with all aspects of their service. We have confidence that recommendations for coverage can be trusted, and it is equally clear that our agent has endeavored to get the lowest pricing for the coverage that best meets our requirements. With this, we receive almost immediate response to questions and excellent follow-through. We have no desire to seek out any other insurance agency.
Mental Health Associates of the Triad
I have been a client of The Phoenix Company for over 25 years for my business insurance for general office, general liability, and worker’s compensation. I have also had my personal insurance with them as well as a home business. I have been very satisfied with the coverage, the service, and the level of professionalism provided by The Phoenix Company. In addition, I have been extremely satisfied with any claim settlements I have had. No one wants to have a claim, but when you do, you want it to be a smooth experience and you want to have a fair settlement and I have always had that experience. I would highly recommend The Phoenix Company to anyone for their insurance needs.
My business had a fire earlier this year and The Phoenix Company was there for me every step of the way. It gives me great security to know they are available for me any time I need them.
South Fork Cleaners
Thankfully, my wife and I are longtime customers of The Phoenix Company. Our relationship with them gives us peace of mind for many reasons. They know us as customers and can therefore recommend the best companies and plans for our insurance needs.
The Phoenix Company staff really sets them apart. Their staff gives the ultimate in customer service, doing things like reviewing our insurance coverages regularly, following claims to be sure they are settled promptly and correctly, and giving excellent advice on any issue that may come up. Their staff is also highly credentialed and have become like family to us. They are simply "the best."